On the server side, the directory /_Backups is available via FTP.

If you need web data from the server-side backup, you can download it via FTP and then upload it via FTP to the directory where you want to restore the web data.

You can find more information in our article.

If you would like us to restore the backup for you, we can restore it for you if needed.

A restore is subject to a fee and will be charged according to time and effort (cost Fr. 180.- per hour, estimated effort approx. 30 min).
​
If you wish a restore of your data, please inform us in an authenticated message.
​
Procedure for sending an authenticated message:
1. Log in to System Configurator using your customer number and your customer password.

2. Select Customer Account
3. Select Authenticated message
​
Detailed online help is available.

Additionally, please tell us from which date you want a backup and which files this concerns, if you do not want to restore the whole web directory.